Fulfillment Policy
Effective Date: [Insert Date]
Overview
RMPL is a software and web application development agency offering services on a work-for-hire basis. We provide custom software solutions and consulting services to meet our clients' needs. This policy outlines the terms of fulfillment for services provided by RMPL.
Services Provided
RMPL offers software and web application development services charged on an hourly basis or through a monthly retainer.
Our services are project-based and customized to the specifications agreed upon with each client.
Billing Terms
Services are billed monthly in arrears.
Invoices are issued in US Dollars (USD) with a Net 15 payment term.
Clients are responsible for ensuring timely payment of invoices.
Delivery of Services
Service fulfillment begins upon mutual agreement on the project scope, timeline, and terms.
Progress updates are provided according to the agreed communication plan, typically through email or scheduled meetings.
Final deliverables will be provided electronically upon completion of the initiative, project phase, or milestone, as defined in the engagment agreement.
Refunds and Disputes
No Refunds Policy: Due to the nature of our services, RMPL does not offer refunds for work completed.
Clients are encouraged to review work at regular intervals to ensure satisfaction.
In the event of a billing dispute, please contact us within 5 business days of receipt of the invoice at joe dot minock [at] rmpl dot us.
Service Termination
Either party may terminate services in accordance with the terms outlined in the client engagement agreement.
Upon termination, any outstanding payments for services rendered will remain due within the agreed billing terms.
Contact Information
If you have questions about our fulfillment policy or require additional information, please contact us:
Email: joe dot minock [at] rmpl dot us
Mailing Address: 35 W. Main St. Unit 2272, Frisco, Co 80443